1. Scope
2. Conclusion of contract
3. Prices and terms of payment
4. Delivery and shipping conditions
5. Right of withdrawal
6. Retention of title
7. Liability for defects
8. Redeeming gift certificates
9. Redemption of campaign vouchers
10. Applicable Law
11. Place of jurisdiction
12. Information on online dispute resolution
1. Scope
1.1 These general terms and conditions (hereinafter referred to as “GTC”) of “Teepapst
GmbH” (hereinafter referred to as “seller”) apply to all contracts that a consumer or
entrepreneur (hereinafter referred to as “customer”) with the seller on the terms of the
seller in completes the goods offered in his online shop. The inclusion of the customer’s
own conditions is contradicted, unless otherwise agreed.
1.2 These terms and conditions apply accordingly to the purchase of vouchers if and unless
otherwise expressly stipulated.
1.3 A consumer is any natural person who concludes a legal transaction for a purpose that
can predominantly neither be attributed to their commercial nor their independent
professional activity.
1.4 An entrepreneur is a natural or legal person or a legal partnership who, when concluding
a legal transaction, is exercising their commercial or independent professional activity.
2. Conclusion of contract
2.1 The presentation of the goods, especially in the online shop, does not yet constitute a
binding offer by the seller.
2.2 First, the customer places the selected goods in the shopping cart. In the next step, the
ordering process begins, in which all data required for order processing are recorded.
At the end of the ordering process, a summary of the order and contract data appears.
Only after confirming this order and contract data by clicking on the button that
concludes the ordering process, the customer makes a binding offer to purchase the
goods in the shopping cart.
2.3 The seller accepts the customer’s offer through the following possible alternatives:
– Sending a written order confirmation or an order confirmation in text form (fax or
email)
or
– Request for payment to the customer after placing the order
or
– Delivery of the ordered goods
The first alternative that occurs is decisive for the time of acceptance.
The period for accepting the offer begins on the day after the offer is sent by the
customer and ends at the end of the fifth day following the sending of the offer. If the
seller does not accept the customer’s offer within the aforementioned period, this
represents a rejection of the offer. The customer is then no longer bound by his
declaration of intent.
2.4 The contract text of the contract concluded between the seller and the customer is
saved by the seller. The contract text is stored on the seller’s internal systems. The
customer can view the general terms and conditions at any time on this page. The order
data, the cancellation policy and the general terms and conditions are sent to the
customer by email. After completing the order, the contract text is available to the
customer free of charge via his customer login, provided that the customer has opened a
customer account.
2.5 All entries made are displayed before the order button is clicked and can be viewed by
the customer before sending the order and corrected by pressing the back button of the
browser or the usual mouse and keyboard functions. In addition, buttons are available to
the customer for correction, if available, which are labeled accordingly.
2.6 The contract language is German.
2.7 It is the customer’s responsibility to provide a correct email address for contacting and
processing the order, as well as to set the filter functions so that emails relating to this
order can be delivered.
3. Prices and terms of payment
3.1 The prices shown are final prices including the statutory sales tax, unless otherwise
agreed.
If there are additional shipping costs, this can be found in the product description.
3.2 If the delivery is made to non-EU countries, additional duties, taxes or fees may be
payable by the customer to the customs or tax authorities responsible there or to banks.
The customer is advised to ask the respective institutions or authorities for the details
before ordering.
3.3 The customer can choose the payment methods that are available in the online shop.
3.4 In the case of prepayment by bank transfer, the payment is due immediately after the
conclusion of the contract, unless otherwise agreed.
3.5 When paying by “PayPal”, payment is processed via PayPal (Europe) S.à r.l. et Cie, S.C.A.,
22-24 Boulevard Royal, L-2449 Luxembourg. The PayPal terms of use apply for this.
These can be viewed at https://www.paypal.com/de/webapps/mpp/ua/useragreementfull.
3.6 When paying by “SOFORT”, payment is processed by the payment service provider
SOFORT GmbH, Theresienhöhe 12, 80339 Munich (hereinafter “SOFORT”). In order to be
able to use the payment method, the customer needs an online banking account with
PIN / TAN procedure that has been activated for participation in “SOFORT”, with which
he can legitimize himself during the payment process and which
Can confirm payment instructions to “SOFORT”. The payment is carried out by “SOFORT”
immediately after the payment process has been completed and the customer’s bank
account is debited. More information on the “SOFORT” payment method can be found
on the Internet at https://www.klarna.com/sofort/.
4. Delivery and shipping conditions
4.1 The delivery of goods by dispatch takes place to the delivery address given by the
customer. Deviating from this, when paying by PayPal, the delivery address stored by the
customer at PayPal at the time of payment is decisive.
4.2 If the seller incurs additional costs due to the specification of a wrong delivery address or
a wrong addressee or other circumstances that lead to the impossibility of delivery,
these are to be reimbursed by the customer, unless he is not responsible for the
incorrect information or impossibility. The same applies in the event that the customer
was temporarily prevented from accepting the service, unless the seller has adequately
announced the service beforehand. The costs of sending the goods are excluded from
this rule if the customer has effectively exercised his right of withdrawal. Here it remains
with the legal regulation or the regulation made by the seller.
4.3 Pickup is not offered.
4.4 Vouchers are given to the customer in the following form:
– by email
– by download
– by post
5. Right of withdrawal
5.1 If the customer is a consumer, he generally has a right of withdrawal.
5.2 The seller’s cancellation policy applies to the right of cancellation.
6. Retention of title
If the seller makes an advance payment, the goods remain the property of the seller until
the purchase price has been paid in full.
7. Liability for defects
7.1 With regard to the warranty, the provisions of statutory liability for defects apply,
unless otherwise agreed in these terms and conditions.
7.2 The customer is asked to complain to the deliverer about delivered goods with
obvious transport damage and to inform the seller of this. Failure to comply has no
effect whatsoever on the customer’s statutory or contractual claims for defects.
8. Redeeming gift certificates
8.1 Vouchers that have been purchased through the seller’s online shop (“gift vouchers”) can
only be redeemed in the seller’s online shop.
8.2 Gift vouchers and remaining balance of gift vouchers can be redeemed up to the end of
the third year after the year in which the voucher was purchased. Any remaining credit
will be credited to the customer’s voucher account until the expiry date.
8.3 Gift vouchers can only be redeemed before completing the order process. A subsequent
redemption does not take place.
8.4 Only one gift voucher can be redeemed per order. It is not possible to redeem several
gift vouchers in one order.
8.5 Gift vouchers can only be redeemed for the purchase of goods.
The purchase of additional gift vouchers cannot be paid for with a voucher.
8.6 If the value of a gift voucher is insufficient to pay for the respective order, one of the
other payment methods offered can be used to settle the difference.
8.7 Credit on gift vouchers will not be paid out and interest will not be charged.
8.8 Gift vouchers are generally transferable.
The seller can make a discharge to the customer who redeems the respective gift
voucher. This does not apply if the seller has knowledge or grossly negligent ignorance of
any non-authorization, legal incapacity or lack of authorization of the respective owner.
9. Redemption of campaign vouchers
9.1 Vouchers that the seller gives free of charge as part of (advertising) campaigns with a
certain period of validity and that the customer cannot purchase (“campaign vouchers”)
can only be redeemed in the seller’s online shop and only within the period specified by
the seller.
9.2 Individual products can be excluded from the voucher campaign.
The specific restrictions can be found on the campaign voucher.
9.3 Promotion vouchers can only be redeemed before the order process has been
completed. There is no subsequent billing.
9.4 Only one campaign voucher can be redeemed per order. It is not possible to redeem
several campaign vouchers in one order.
9.5 The value of the goods in each order must at least equal the amount of the campaign
voucher. Any remaining credit will not be refunded by the seller.
9.6 If the value of a campaign voucher is insufficient to pay for the respective order, one of
the other payment methods offered can be used to settle the difference.
9.7 The credit of a campaign voucher is neither paid out nor interest.
9.8 The campaign voucher will also not be reimbursed if the customer returns the goods
paid for in full or in part with the campaign voucher within the scope of his statutory
right of withdrawal.
9.9 Campaign vouchers are generally transferable.
The seller can make a discharge to the customer who redeems the respective gift voucher.
This does not apply if the seller has knowledge or grossly negligent ignorance of any nonauthorization, legal incapacity or lack of authorization of the respective owner.
10. Applicable Law
The law of the Federal Republic of Germany applies to the exclusion of the laws on the
international purchase of movable goods.
The legal regulations for the restriction of the choice of law and for the applicability of
mandatory regulations, in particular of the state in which the customer as a consumer has
his habitual residence, remain unaffected.
11. Place of jurisdiction
If the customer is a merchant, a legal entity under public law or a special fund under public
law based in the territory of the Federal Republic of Germany, the sole place of jurisdiction
for all disputes arising from this contract is the seller’s place of business.
If the customer is based outside the territory of the Federal Republic of Germany, the seller’s
place of business is the exclusive place of jurisdiction for all disputes arising from this
contract, if this contract or claims from this contract can be attributed to the customer’s
professional or commercial activity.
However, in the aforementioned cases, the seller is also entitled to call the court at the
customer’s registered office.
12. Information on online dispute resolution
The EU Commission’s online dispute resolution platform can be accessed on the Internet at
the following link: https://ec.europa.eu/odr
We are neither obliged nor willing to participate in a dispute settlement procedure before a
consumer arbitration board.